PASSENGER ASSISTANCE

PRODUCT & TEXTURE QUESTIONS: Not sure which texture is right for you? Explore our available textures and use our Hair Guide to find the best match for your desired look. SIZING & LENGTH: Choose your length based on your desired style and level of fullness. Wavy and curly textures may appear shorter due to their natural pattern. PLACING OR EDITING AND ORDER: Please review your order details carefully before checkout. If you notice an error, contact us as soon as possible. Changes aren’t guaranteed once an order enters processing. DISCOUNT & PROMO CODES: Enter your promo code at checkout before completing your purchase. Codes may have expiration dates or other restrictions.

ORDER PROCESSING TIMES: Orders are processed in the order received. Processing times may vary during sales, launches, holidays, or high-volume periods. SHIPPING & TRACKING: Tracking information is provided once your order ships. Please allow time for tracking updates to appear after your package is handed to the carrier. ORDER MODIFICATIONS: Need to make a change? Contact us as soon as possible. Changes cannot be guaranteed once your order enters processing or ships. PAYMENT QUESTIONS: Payments are securely processed at checkout. If your payment is declined, verify your information or try another available payment method.

DELIVERY ISSUES: Tracking says delivered but you can’t find your package? Check with household members, neighbors, or your delivery location first. For carrier delays, contact the shipping carrier for the latest update. RETURNS & EXCHANGES: Eligible returns or exchanges must follow Passion Crown Co.’s return policy. Please contact us before sending anything back for return instructions. DAMAGED OR MISSING ITEMS: Received something damaged or missing? Contact us as soon as possible with your order information and photos of the item/package so we can assist. REFUND STATUS: Once approved, refunds may take several business days to appear depending on your bank or payment provider. If you haven’t received your refund after the expected timeframe, contact us for assistance.